Shipping and Delivery

UK Delivery

Shipping is charged at a flat rate of £3. Orders will be shipped first class via Royal Mail within 1-2 business days of ordering. You will receive tracking details directly from them by email or mobile phone.

India Delivery

Orders will be shipped first class via Royal Mail within 1-2 business days of ordering. You will receive tracking details directly from them by email or mobile phone.

International Delivery

Items will be shipped via Royal Mail International delivery within 1-2 business days of ordering. You will receive tracking details directly from them by email or mobile phone.

Shipping Rates:

Returns & Exchanges

Anaa.naas returns policy

We accept exchanges on stock items still in brand new condition. Please contact us within 7 days of ordering. Return shipment is at the cost of the customer. Returns or exchanges on custom orders are not accepted.

Breakages

Please contact us as soon as the order is received and breakage is discovered. We can then discuss options for replacement.

FAQ


Please store your jewellery in a cool, dry place. It is important to take care of your jewellery pieces to ensure you can enjoy them for a very long time. 

Remove all jewellery before showering or swimming and avoid contact with make up, sprays or perfumes because these harsh chemicals can damage the surface of certain materials.

Polymer clay has a slight bend to the material making it robust and long lasting.

If you get make up or dirt on your clay pieces, clean it off with a damp cloth. For more stubborn marks you can use some nail varnish remover on a cotton bud.

Use gentle strokes over the effected area with the cotton bud until the mark disappears then wipe with a clean damp cloth and dry with a clean towel.