Terms Of Use

Welcome to anaa.naas! These Terms of Use outline the rules and regulations for the use of our website.

By accessing this website, you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.

1. Interpretation and Definitions

1.1. The terms "we," "our," and "us" refer to the e-commerce website selling clay earrings.
1.2. "You" refers to the user or viewer of our website.

2. Order Acceptance and Contract Formation

2.1. By placing an order through our website, you are making an offer to purchase the product(s) in your order. We reserve the right to accept or reject your order for any reason, including but not limited to the unavailability of the product, an error in the price or product description, or an error in your order.
2.2. A contract between you and us for the purchase of the product(s) will only be formed when we accept your order and send you a confirmation email.

3. Pricing and Payment

3.1. All prices listed on our website are in either GBP (British Pounds), INR (Indian Rupees) or EUR (Euros).
3.2. We accept payment through credit/debit cards via Stripe. Payment is due at the time of placing your order.
3.3. In the event of pricing errors, we reserve the right to cancel any orders placed at the incorrect price. If your credit/debit card has been charged for the purchase and your order is canceled, we will issue a refund to your original payment method.

4. Shipping and Delivery

4.1. We offer shipping to the UK, India, and Europe. Shipping costs and estimated delivery times will be provided at checkout.
4.2. We aim to dispatch orders within 1-2 working days from the date of purchase. However, delivery times may vary depending on your location and other factors beyond our control.
4.3. Once your order has been dispatched, we will provide you with tracking information so you can monitor the status of your delivery.

5. Returns and Refunds

5.1. We hope you love your purchase, but if you are not entirely satisfied, you may return the product(s) within 7 days of receiving them for a refund or exchange, subject to our Returns Policy.
5.2. To initiate a return, please contact us for further instructions. Please note that returned product(s) must be in their original condition and packaging.

6. Changes to Terms

8.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8.2. It is your responsibility to review these terms and conditions periodically for any updates or changes.
By using our website, you agree to be bound by these terms and conditions. If you have any questions or concerns about these terms, please contact us.

Privacy and Cookies

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our e-commerce website selling clay earrings.

1. Information We Collect

1.1. Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
1.2. Communication: If you contact us via email or other communication channels, we may retain those communications to process your inquiries, respond to your requests, and improve our services.
1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These technologies may collect information such as your IP address, browser type, device type, and pages visited.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
2.2. Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails.
2.3. Improving Our Services: We may use your information to analyse website usage, troubleshoot technical issues, and improve the functionality and performance of our website.

3. Data Sharing and Disclosure

3.1. Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and other business functions. These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.
3.2. Legal Compliance: We may disclose your information as required by law, such as in response to a court order or other legal process.

4. Cookie Usage

4.1. Types of Cookies: We use both session and persistent cookies on our website. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period.
4.2. Cookie Preferences: You can control and manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. GDPR Compliance

5.1. Data Rights: If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or erase your personal data.
5.2. Data Controller: Emma Smith is the data controller responsible for your personal information collected through our website.
5.3. Data Transfer: By using our website, you consent to the transfer of your personal data to countries outside of the EEA, including but not limited to the United States, where data protection laws may differ.

6. Security Measures

6.1. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Changes to Privacy Policy

7.1. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
7.2. It is your responsibility to review this Privacy Policy periodically for any updates or changes.

If you have any questions or concerns about our Privacy Policy, please contact us at anaanaasuk@gmail.com.

Last updated: 07/02/2024